NY Answering Service
FAQ
1.What is an answering service?
2.Will NY Answering Service work for my home business?
3. Will NY Answering Service work for my small business?
4. Will NY Answering Service work for my medium or large business?
5. How does call forwarding work when using an answering service?
6. How does an answering service handle my telephone messages?
7. How does mail receiving and forwarding work with NY Answering Service?
8. How do I manage my answering Service Account?
11. Will NY Answering Service take credit card information for order taking?
13. Can I receive a local telephone number?
14. How long does it take to have an account activated and start service?
15. Do I have to sign up for a long term contract?
16. Can I receive messages when I am traveling overseas?
18. Can I change the "on-call" person at the last minute?
19. Does NY Answering Service offer its services nationwide?
20. Do you offer inbound customer service and support services?
1.What is an answering service?
NY Answering Service provides comprehensive telephone and mail services that allow you to operate an office in our prime New York City location, without the need to physically be there. Professional answering service operators answer your incoming telephone calls live, using your business name. Your NY Answering Service telephone number can be answered by our professional staff of operators, or can be seamlessly forwarded to the telephone lines of your choice. You can access your voicemail account through 24-hour remote access, and you can call in to your telephone number to receive text messages from our operator staff. You can also have your text-based messages sent to you by email, fax or SMS text messaging to your cell phone. Emergency notification services are available for all our customers
2.Will NY Answering Service work for my home business?
When you choose NY Answering Service as your mail receiving and forwarding service, you receive the benefits of a world-class business address while working from anywhere in the world, including your suburban home office. Our NY Answering Service operators will answer the calls in the name of your business, and seamlessly transfer your incoming calls to your preferred number through our software based call switchboard system. You can opt to receive live calls, have calls routed to your voicemail system, or have our operators take messages for you and email or fax them to your location. You can even call in to listen to your voicemail messages, or speak with one of our operators to retrieve and relay the text-based messages for your account. If your company moves or expands, you won't have to change your business address and telephone number.
3. Will NY Answering Service work for my small business?
NY Answering service allows little businesses to loom large. Through call forwarding and mail services, your customers will perceive a larger premise for your small business. You can do business anywhere without the need to have a dedicated office. A professional answering service attendant answers every one of your incoming phone calls in the name of your business. Your incoming answering service messages will be taken and delivered by the methods that you choose. Your incoming telephone calls can be forwarded to any number that you choose, or can be sent to your voicemail account. NY Answering Service will help you save money if you decide to test a new market location by not having to physically set up an office presence for that test area.
4. Will NY Answering Service work for my medium or large business?
NY Answering Service will allow you to set up a presence in New York without having to purchase or rent infamously expensive New York real estate. If you are testing the waters or expanding your business into the New York Metropolitan Area, your business will minimize capital risks. With our NY Answering Service call-forwarding feature, your calls can be forwarded to your existing telecommunications infrastructure. You can rely on NY Answering Service to generate increased contact with your clients and customers while minimizing costs.
5. How does call forwarding work when using an answering service?
NY Answering Service live operators will answer your incoming telephone calls in your business name. Based on your specific instructions, your operator will seamlessly forward your calls to the telephone number that you've specified with us. This telephone number can be almost anything - a cell phone, a central office telephone number, your home office. Your clients never need know that your business is using an answering service to receive and transfer your incoming calls.
6.How does an answering service handle my telephone messages?
If you are unavailable to receive your phone calls, your answering service operator will direct your callers to your answering servie voicemail, or to another voicemail system that you specify. If you choose, our friendly helpful operators will accurately take text-based messages that you can receive by any of a number of methods. You can even have your answering service messages directly emailed or faxed to you. Using a live operator telephone answering system like NY Answering service dramatically decreases caller hang up rates.
7. How does mail receiving and forwarding work with NY Answering Service?
You'll receive a private, secure mailbox in your business name, at our address in Midtown Manhattan - no box numbers. You can choose to physically pick up your mail during our convenient office hours, or we will forward your postal mail to your preferred location worldwide.
8. How do I manage my answering Service Account?
When you choose NY Answering Service as your answering service provider, you can easily call in to either our toll-free customer service telephone number, or into your dedicated business telephone number to modify your answering service preferences and set up your answering service account status instructions. A call to our customer service department will answer your questions regarding billing and account upgrades. You'll receive one single, monthly bill with no hassles and no hidden costs.
Yes, you can advertise and distribute the telephone number, call-forward to the number or both.
Your customer service representative will ask you an in-depth series of questions about your business and the types of incoming telephone calls that you anticipate receiving. Our customer service representative will create a free call center script and work with our programmers to design a screen layout that allows our operators to competently answer each call that you receive.
11. Will NY Answering Service take credit card information for order taking?
Yes. Our operators are trained order takers, and have the ability to take credit card information can be securely stored for later processing, or we can access the web store that you've provided for us to input credit card and order information. There are many different kinds of secure order taking methods available for your answering service account.
12. What is "call patching"?
Our operators "patch a call" when you request us to manually transfer your incoming call to another telephone number. In other words, when call patching is required, the operator will take details from the caller and then place the caller briefly on hold while they attempt to make contact with you or your designate. Once you've been reached and briefed with the details of the conversation, the NY Answering Service operator will patch (transfer) the caller through to you. This service is routinely used for emergency calls for medical practices, emergency social services and legal accounts.
13. Can I receive a local telephone number?
Yes. You can receive a local telephone number in any of the available area codes that you'd like. We can also provide you with a nationwide toll-free telephone number that you can forward to your phone, advertise, or both.
14. How long does it take to have an account activated and start service?
In most cases, your account can be set up and activated within 24 hours. In some cases, depending on the complexity of your account, we can set up an account within the same day that you call.
15. Do I have to sign up for a long term contract?
One of the things we pride ourselves on is that we do not require client to sign long term contacts we believe that if we are delivering quality service we will do business for many years to come however if your needs change you reserve the right to cancel service on 30 days notice To initiate service we do require 1st 2nd and 1 month deposit outside of that our agreement our terms are month to month
16. Can I receive messages when I am traveling overseas?
Yes. If you've chosen to be paged, or receive your messages as SMS text, and have international service enabled on your mobile phone or pager, then you will be able to receive your messages.
NY Answering Service uses a proprietary software scheduler that lets our operators and supervisors know exactly who to contact based on your instructions. You supply NY Answering Service with your roster and we will program the information into your account. This method minimizes the risk of operator error. Our operators no longer need to look up on-call information for our accounts. In most cases, your incoming telephone messages are automatically dispatched to the correct on-call person.
18. Can I change the "on-call" person at the last minute?
Yes. NY Answering Service realizes that work schedules can change at the last minute. Just give us a call on our toll-free number and advise us of your schedule changes and any other changes you'd like to make to your account. Most changes can be quickly implemented into your existing account structure.
19. Does NY Answering Service offer its services nationwide?
Yes. NY Answering Service loves being a New York Business and being able to offer the benefits of being a New York Company to clients anywhere and everywhere. We serve local, nationwide and international business clients.
20. Do you offer inbound customer service and support services?
NY Answering service can accommodate most support services, depending on the complexity of your account. We specialize in providing customer service, account information and order taking services for a wide variety of companies. For more complex support services, like multi-tiered technical support, your customer service representative will have more options available for you.
1-800 We Answer NY Answering Service
545 Eighth Avenue, Suite# 401
New York, NY 10018
Tel 1-212 868 1121
Fax 1-212 714 1453
www.nyansweringservice.com
