NY Answering Service was founded in 1969 to fill a niche left void by too many answering service and business support industry companies. Our goal was to provide NY answering service customers with the best NY answering service customer service in an industry that had stopped caring about its clients. Too many answering services continue to provide sloppy service, retain unprofessional employees and operate as call center sweatshops. More than 35 years later, NY Answering Service customer service continues to set the industry standard in creating effective, innovative solutions that enhance your callers’ experience and positively affect their impression of your business. Very few of our competitors can match our standards of excellence and the quality of our staff.
NY Answering Service customer service team loves working hard for our clients, and we remain committed to providing amazing levels of customer support. Both our client care team and our operators are encouraged to come up with creative solutions that increase the value of the services we offer. That means that we have to make the effort to transform the way we communicate with our clients. NY Answering Service customer service experiences should be successful relationships that build businesses and increase sales. We take the time to listen to our customers’ concerns, needs and goals, and then find new and innovative ways of transforming ideas into workable business solutions.
When you meet with your NY Answering Service customer service representative to create your account, you’ll be asked a detailed series of questions about your business background, business processes and about the types of incoming calls that you anticipate. NY Answering Service customer service representatives create an answering service script and call database that are individualized to your project. We do our best to create reliable, affordable and dependable call answering solutions for your business.
We value your business, and want you to continue to trust us with your clients and customers. We will promptly respond to all of your calls and emails, and will work with you to resolve any difficulties or problems regarding your answering service account. We’ll quickly implement effective solutions for your NY Answering Service customer service account.
Our operator supervisors and programmers work alongside your NY Answering Service customer service representatives to ensure that operators closely follow your account protocols. We evaluate, gather continual statistical information on each one of your calls, and track your calls through our voice recording system. Your NY Answering Service customer service representative is always a phone call away. Our operators have a broad background in providing customer service for many different types of companies. All of our employees are friendly and communicate professionally. Bilingual operators are available for your Spanish-speaking callers, and we can provide solutions for the other languages that your customers may speak. Our agents initially receive 40 hours of training, and receive continuous ongoing training. Our agents are expected to act as a part of your company while serving your customers. We staff our facility to ensure that your calls are answered in 3 rings or less. NY Answering Service has achieved a call drop and abandon rate of less than 3 %.
Contact NY Answering Service customer service team today to learn more about how proactive and diligent customer care can transform your answering service experience.
1-800 We Answer NY Answering Service
545 Eighth Avenue, Suite# 401
New York, NY 10018
Tel 1-212 868 1121
Fax 1-212 714 1453
www.nyansweringservice.com
