NY Medical Answering Service

 

NY Medical Answering Service has over 35 years’ experience in professionally answering medical practice telephone calls for clients throughout New York State.
Choosing a local NY medical answering service makes a positive difference in successfully serving your patients, but medical professionals need to make careful decisions when hiring a medical answering service.

If your current medical answering service is routing your messages to the wrong telephone numbers, you’re not alone. Improperly routed emergency messages are the number one complaint medical professionals have about their answering services. An incorrectly dispatched emergency medical answering service message can severely affect your patients’ health and well-being.  NY Medical Answering Service understands that a missed emergency message can lead to a more serious situation for your patient, even death.

Hundreds of doctors in private practice across New York State have chosen NY medical answering service because they recognize that we share their professional concerns. Clinics and hospitals around the state trust us with routing their incoming phone calls to the correct department or professional. NY Medical Answering Service strives for higher goals in the medical answering service industry.

NY Medical Answering Service:

• 100% HIPAA compliant
• Answers and dispatches all incoming calls  promptly and correctly
• Records all telephone messages  accurately and concisely
• Answers  medical phone calls with compassion and professionalism
• Employs only skilled operators
• Utilizes advanced technology and good oversight  to eliminate errors

 

NY Medical Answering Service hires operators with professional telephone answering experience, and each receives 40 hours of individual training before answering our clients’ calls. Live operators are always available to assist your patients, but NY Medical Answering Service also offers a voicemail-first option that records your routine messages and only routes emergency requests to a live operator. Our operators are assisted by software that coordinates the schedule information that they need to dispatch messages appropriately to the correct on-call physician. After our operators answer an emergency call, a supervisor manually reviews the information to ensure that the call was handled accurately and that the correct medical professional has been contacted. Our medical answering service clients have many different options of receiving and retrieving their routine and emergency medical messages, including live telephone calls placed by our operators, patching calls to your office telephone line or mobile phone, or by page or AlphaPage ®, or instant messaging.

NY Medical Answering Service offers affordable 24-hour care

NY Medical Answering Service is available to answer your telephone calls 24 hours a day, 7 days a week, 365 days a year. We schedule sufficient staff to answer your telephone calls during off-peak and overnight shifts, and we can also assist your practice during regular office hours. Our operators and supervisors answer your calls on-site from our New York City offices. Emergency notification protocols can be arranged and changed by contacting us, any time.

When medical offices choose a local answering service, they expect to receive the best customer care and personalized support from a company they trust.  However, not all local answering service providers can deliver excellence and experience at an affordable price. NY Medical Answering Service offers a higher-quality local answering service experience at a very competitive price.  Contact us today to find out more about how our NY medical answering service can provide professional patient communication support for your practice or facility.