NY Answering Service
Success Stories

 

NY Answering Service Success Stories

My retail company office had a fire, and our dedicated 30 employees worked out of different rented spaces around NYC for several months, and in some cases out of their homes in New York, New Jersey and Connecticut. NY Answering Service was able to come to our rescue: they created a telephone switchboard system for us. Calls came in to our regular telephone numbers and were answered by operators who patched the incoming phone calls live to our employees, wherever they were. This was an amazing solution that kept our business going while we rebuilt. I also used NY Answering Service to handle our telephone ordering system, which allowed my call center staff to focus on product support and customer service. NY Answering Service showed me how to do business more effectively.

Rob W.
New York, NY

When my small HVAC business was ready to expand, I realized that I needed a better way to communicate with my customers than the simple voicemail system that I set up on my cell phone. I didn’t want to hire additional staff for my office, but my phones were becoming busier and busier. I checked out several answering service and voicemail companies, and decided that NY Answering Service had a good combination of voice mailbox and live answering service options that I could put together to create a system that worked for customers. NY Answering Service was a good solution for me. They answer my phones quickly, send me emergency messages on my cell phone as instant messages, and I can dial into my phone number to check the routine messages on my voicemail. I’m very happy with how NY Answering Service is working out for me.

John T.
Buffalo, NY

I run a catering business, and needed a better way to handle my incoming phone lines. When I decided to use an answering service, I wanted one who understood my need to accurately screen my calls, and make sure that the calls from potential customers, my current clients and the calls from the vendors I actually work with were separated from the rest of the dozens of phone calls I receive on a daily basis. NY Answering Service stepped up to the plate and hit a home run for me. My messages are separated into business categories and I get all of my messages in an email, sorted the way I need to see them. I can call NY Answering Service and turn my emergency notification status off and on. It’s great! They’re a great answering service, and I highly recommend them.

Meryl S.
White Plains, NY

Thank you NY Answering Service, for delivering my emergency messages to me quickly, and accurately. My patients tell me that your operators are the nicest they’ve ever spoken with, and that they wish that all of their doctors used your answering service. Physicians rely on answering services because we know that trained medical answering service operators know how to respond to patients quickly, take accurate information summaries, and get those messages to us without delay. NY Answering Service does a great, A + job in assisting my patients.

Dr. Michael J.
Manhasset, NY

After many years working for a large corporate travel agency in Manhattan, I started a small, vacation travel agency by advertising packages on E-Bay and using NY Answering Service as my telephone front-end. How great is that? I can arrange fun vacations and customers can communicate with me by calling NY Answering Service. They’ve created a full virtual office for me. Operators answer my phone calls like they’re my receptionist. My callers are able to leave messages for me, and my account is set up so operators can quickly check off the nature of each call on a checklist (new vacation, package additions, etc.). My callers never suspect that I’m working in my PJ’s at my dining room table while your great answering service takes my calls. NY Answering Service allows me to work independently, without having to hire an assistant or be tied down to the phone. NY Answering Service is a great solution for my small business.

Janine R.
Purchase, NY

I’m a successful freelance writer, and I need to be in constant telephone contact with the editors, photographers and illustrators that I work with on a daily basis. I’m constantly on the go, but wherever I’m working, I need some kind of access to a phone. I don’t need to speak with anyone immediately during my active writing times, but I do need to return phone calls promptly. I’m busy enough that I thought about hiring a full-time assistant to answer phone calls for me, but I’ve found that my local answering service does a great job at taking my messages and sending a SMS alert to my cell phone when someone needs my attention immediately. Using an answering service, instead of relying on a voicemail service or my cell phone’s voicemail system, conveys the professional image that I’m trying to cultivate as a person who runs a writing business, even if my lots of my writer time is spent at the coffee shop. What I love about NY Answering Service is that they’re local to me: NY Answering Service is a business that cares about me, remembers who I am and what I need from them.

Karen B.

Riverdale, NY